Passenger Information

Passengers who are 16+ should purchase an adult ticket. If you are 16-17 you can travel unaccompanied if you have written consent from your parent or guardian. Please note that some countries, like France have additional documents needed for you to travel unaccompanied.

On our Dover to Calais route a medical certificate is required for women who are more than 38 weeks pregnant.

Children under the age of 16 must be accompanied by a responsible adult, who is 18 or over. We ask that they stay with their parent or guardian during their time on the ship. We do have a variety of kid’s entertainment available for them to enjoy.

Children under the age of 4 may travel free of charge, but please make sure you include them as passengers when you make a booking. We have baby changing facilities available on our vessels.

The accessibility of our ships can vary and we would recommend that you check out our ship pages before booking or travelling with us, for the most up to date information. Please let us know when you make your booking what special assistance you require. Not only will this help us provide you with the best service possible, it is also a legal requirement for us to gather this information. 

If you require someone to accompany you to provide assistance please let us know. If we consider it necessary they will travel for free.

All pets must stay in the vehicle during the trip, unless travelling in our Pet Lounge. Pet Lounge is a clean and dog friendly area where you and your pet can relax and enjoy all the comfort, space, complimentary refreshments and treats on board together. A relaxing lounge with comfy leather sofas and space for you and your companion, an exercise area on the outside deck, and much more to give your dog a calm and stress free journey.

We’ve put together a few tips on how to make the journey as comfortable and hassle-free as possible, for you and your pet.

Did you know the Port of Dover has a Pet Exercise Area? In fact, it has two dedicated pet areas for your furry friends to stretch their paws before you travel on this route.