CALAIS TO DOVER FAQS
Please can I have a quote?
Of course! We’ve created a really quick and easy way to get a quote – just fill in the farefinder on the left hand side and we’ll do the rest.
Not a fan of the web? No problem - email us at firstname.lastname@example.org and one of our helpful and friendly agents will put together a quote for you. By the way, our fares do change so we can’t give a written quote - it could be out of date by the time you come to book!
Can I turn up at the port and buy a ticket on the day?
You bet, as long as we have room.
Did you know that this isn’t the cheapest way of doing it though? You’ll get our best fares if you book in advance. Check it out online or give us an email at email@example.com and we’ll do rest.
I‘m pregnant – can I travel?
Congratulations! There is a little extra admin for our travelling mothers-to-be, if you’re more than 38 weeks – we’ll need a doctor’s certificate so we know you’re fit and healthy enough to sail the high seas.
Can I take my pet?
Unfortunately we can’t accommodate our furry little friends on the passenger decks so foot passengers aren’t able to travel with their pets unless they’re assistance pets. Assistance pets travel for free so please give us a call on 08716 64 64 64 and we’ll book your crossing for you.
Travelling by car? Not a problem, your pets can sail with us but will need to stay in the car for the journey. Take a look at our pets page to find out how to make sure they have the most comfortable crossing possible.
Do I need a passport?
We’re not the experts so it’s best to check with those in-the-know before you travel - www.ukba.homeoffice.gov.uk/customs-travel. But we’d say it’s better to be safe than sorry and pack our passport just in case.
I don’t know my vehicle registration – how can I book online?
Don’t worry! Put “TBA” when booking online and email us on firstname.lastname@example.org as soon as you know
How do I book different passenger numbers on each leg of my reservation?
Easy peasy! You’ll find a little check box in the fare finder - “the same passengers/vehicle are returning”, uncheck this and pop in your different passenger numbers.
How do I book a one way trip online?
Select “Single” before you choose your route, or select “one way” in the return drop down menu…the choice is yours.
Can I book 2 vehicles/motorbikes/bicycles on one reservation?
Afraid not – we can’t currently book more than one vehicle per reservation.
I need a booking confirmation
No problem, this will be sent to your email address once the booking is completed. You can also re-print the details of your booking by going into My Account, View the booking you want, and select Print Booking Details on the top right hand corner.
Please can I have a VAT receipt for my booking?
There’s no need on a tourist (non-commercial) ticket as VAT is not applied! The ticket that you receive at check-in acts as a receipt for the transaction anyway.
If you reeeeaaallly need a confirmation showing the total cost to you drop us an email at email@example.com and we’ll email you a copy.
Will I receive tickets before I travel?
You won’t receive tickets from us, but feel free to print off your confirmation if you prefer to have something to refer to when you check-in. Otherwise you can just make a note of your booking reference and quote that at check-in.
Is there a bus from the port to the train station?
Please note that from 01/09/16 there will no longer be a bus transfer between the port of Calais and Calais town centre or Calais-Vile train station. The terminal is about 30 minutes walking from the town centre or the train station (Calais-ville). The other option is a taxi (approximately €6 - 10€ to the train station). Our staff at the ticket office will be happy to call a taxi for our customers if necessary.
Is there parking at the port?
I need directions to the port
You’ll find everything you need on our ‘Don’t miss the boat” page, including Satnav coordinates: FIND THE PORT
directions and address details.
How do I make an amendment to my booking?
Simple. Go to My Account, select Show Journey Details in the My Journeys section. Find the one you want to amend, and select Amend or Cancel. If the Amend or Cancel icons are not available to select, call us on 08716 64 64 64*and we’ll give you a hand.
Is there a charge to amend my booking?
Sometimes but this will depend on the type of ticket you booked. Saver tickets incur an amendment fee, a re-price and are not refundable. All of our other ticket types offer more flexibility and/or comfort and do not incur an amendment fee, hurrah!
I’ve changed my details, do I need a new confirmation?
Nope you’re good to go, your booking reference will remain the same.
How can I add Priority loading?
If you’re making your booking online, Priority loading will be displayed on the Extras page as a possible upgrade. Priority not showing up as an Extra? It’s probably not available for your vehicle type or it could be fully booked for your chosen sailing.
If you’ve already booked but you’d like to add Priority on, just go to My Account, select Show Journey Details in the My Journeys section, find the crossing you want to add Priority to and select Amend or Cancel. If the Amend or Cancel icon is not showing give us a call on 08716 64 64 64*and we’ll give you a hand.
How can I add Club Lounge?
If you’re making your booking online, Club Lounge will be displayed on the Extras page as a possible upgrade.
If you’ve already booked but you’d like to add Club Lounge to your booking, just go to My Account, select Show Journey Details in the My Journeys section, find the crossing you want to add Club Lounge to and select Amend or Cancel. If the Amend or Cancel icon is not showing give us a call on 08716 64 64 64*and we’ll give you a hand.
Can I cancel my booking? How much will it cost? Will I get a refund?
This does depend on your ticket type. Take a look at our terms and conditions, paragraph 4iii) for the facts.
If I miss my sailing, can I get on another ferry?
Yes you can, if we’ve got room and your ticket type is flexible. Check out the terms and conditions, paragraph 4iii) and our Which Ticket? Page for the details.
What are your contact details?
For all the details, take a look at our contact us page.
If you’ve lost something on your travels there’s a lost property office at Dover port for things lost in and around the port – call 01304 203965 for more info. They’re open Monday & Tuesday 09.00 – 16.30 and Wednesday 09.00 – 12.00.
For items lost onboard call us on 08712 220 209, we’re open 09.00 – 17.30 Monday to Friday.
What can I bring with me?
When you travel with us there are no baggage restrictions – it’s simply a case of how much you can squeeeeeze in!
However, there are a few items you cannot carry, when you sail with us, for security reasons:
Fuel: No fuel containers may be carried.
Gas: Gas cylinders can be carried but must be declared at the time of booking. On Short Sea and North Sea routes, gas with a weight of up to 47kg (excluding the weight of the gas receptacle) may be carried. On Irish Sea routes, up to 3 gas cylinders of no more than 11.2kg may be carried. All cylinders must be adequately secured against movement of the ship with the supply shut off at the cylinders during the trip. Leaking and inadequately secured or connected cylinders will be refused shipment.
A maximum of 6 cylinders of medical oxygen for personal use may be carried, as long as a letter – stating they’re required for medical reasons - from your doctor is provided.
Firearms: Any passenger wishing to travel with firearms, airguns or ammunition must phone our Contact Centre on 0800 130 0030 to obtain a firearms registration form. Any required licences must be carried for all such items. Foot passengers are not permitted to carry firearms. Please note, it is your responsibility to fulfil any customs regulations, criteria or law with respect to the carriage of any firearms, airguns or ammunition. You will also need a European Firearms Pass to take firearms into EU states.
Explosive substances: No explosives may be carried.
Alcohol: It is forbidden for passengers to take alcohol on board for consumption whilst travelling. Passengers that bring alcohol on board for their own consumption run the risk of confiscation by our security agents. Alcohol should be consumed only if that was purchased on board in the bars or restaurants. We reserve the right to to confiscate all alcohol which was not purchased in the bars or restaurants without compensation (this also applies to alcohol purchased in stores on board if consumed whilst travelling).
I have an electric car
If you’re a friend to the environment and are looking after it by driving an electric car, please make sure you top up your supply before you leave the UK as currently we are unable to charge them during the crossing.
What are lite night services?
If you’re looking to save a few pennies or just want to avoid the rush, you may be travelling during our “lite night” service. If you are, please remember that not all of our facilities will be open during these times, The Brasserie will be closed but you can still enjoy a hot meal on board.
You can also still enjoy the extra luxury of Club Lounge on a ‘self-service’ basis on both the Spirit of Britain and the Spirit of France. Please note that a complimentary glass of wine will replace Champagne during Lite Night service and access to the lounge is only available via entry scanner boarding card.
Also, don’t forget that if you’re travelling using only your legs, foot passengers cannot travel during this time.
Lite nights operate at the following times: Dover-Calais 20:05 – 04:50 and Calais-Dover 23:25 – 08:50 inclusive.
Please note that our The Brasserie and Club Lounge services are reduced or closed during off-peak periods throughout the year, the dates of which are as follows: • 4 January – 9 February • 20 February – 30 March • 8 May – 24 May • 11 September – 19 October • 30 October – 1 December During these dates The Brasserie will be shut on all sailings.