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frequently asked questions

Welcome to P&O Ferries' general questions and answers section. We hope you find them helpful and informative.

making a booking

expandI don't know the vehicle Registration - How can I book online?

expandI've been charged for using a Credit Card, when using my Debit Card.

expandHow do I book different passenger numbers on each leg of my booking?

expandHow do I book a one way trip online?

expand How do I book 2 vehicles?

expandCan I turn up and buy a ticket at the port on the day of travel?

expand I need a booking confirmation.

expandPlease can you give me a quote for…?

expandPlease can you send me a VAT receipt for my booking?

expandWhen will fares be available for next year? When can I book?

expandCan I upgrade to Club on mini cruise?

before you travel

expandI am pregnant, can I travel?

expandHow do I book a cabin with enough room for a childs cot?

expandWill I receive tickets before travel?

expandDo I need a passport?

expandCan I take my pet? What is the policy for carriage of pets?

expandCan I take my pet? (Irish Sea)

expandIs there a bus from port to train station?

expandIs there parking (secure parking) at the port?

expandCan I have port address for SatNav?

expandPlease can I have directions to the port?

making changes to a booking

expandHow do I make an amendment to my booking?

expandI have changed my details, do I need a new confirmation?

expandI booked sometime ago - the fare is now cheaper, can I have a refund of the difference?

expandPlease can I / How do I amend my booking (Booked via Travel Agent)?

expandWhy have I been charged £60.00 to amend my booking at the port?

expandHow much will it cost to cancel my booking? Will I get a refund if I cancel?

carriage of specific items

expandcan I take gas/propane/etc?

your crossing

expandCan I leave my luggage in my cabin when taking a mini cruise?

expandWhat if I miss my sailing, can I take the next ferry?

expandWhat type of electrical sockets are there in the cabins?

disney

expandDo you sell Disney tickets?

expandMy booking has a free Disney ticket, how do I obtain it?

unitholders

expandWhat is the benefit of being a Unitholder?

expandHow do I log-in as a Unitholder?

expandCan I sell my Units?

calling the contact centre

expandPlease can I have contact number for…?

expandContact Centre call charges?

expandContact Centre opening hours?

expand ID / Documentation / Schengen visa enquiries / Visa document enquiries

expandTravel Agent - problems logging in to web?

expandLost property enquiries / property office contact details?