Welcome to P&O Ferries' general questions and answers section. We hope you find them helpful and informative.
making a booking
I don't know the vehicle Registration - How can I book online?
I've been charged for using a Credit Card, when using my Debit Card.
How do I book different passenger numbers on each leg of my booking?
How do I book a one way trip online?
How do I book 2 vehicles?
Can I turn up and buy a ticket at the port on the day of travel?
I need a booking confirmation.
Please can you give me a quote for…?
Please can you send me a VAT receipt for my booking?
When will fares be available for next year? When can I book?
Can I upgrade to Club on mini cruise?
before you travel
I am pregnant, can I travel?
Will I receive tickets before travel?
Do I need a passport?
Can I take my pet? What is the policy for carriage of pets?
Can I take my pet? (Irish Sea)
Is there a bus from port to train station?
Is there parking (secure parking) at the port?
Can I have port address for SatNav?
Please can I have directions to the port?
making changes to a booking
How do I make an amendment to my booking?
I have changed my details, do I need a new confirmation?
I booked sometime ago - the fare is now cheaper, can I have a refund of the difference?
Please can I / How do I amend my booking (Booked via Travel Agent)?
Why have I been charged £60.00 to amend my booking at the port?
How much will it cost to cancel my booking? Will I get a refund if I cancel?
carriage of specific items
can I take gas/propane/etc?
Can I leave my luggage in my cabin when taking a mini cruise?
What if I miss my sailing, can I take the next ferry?
What type of electrical sockets are there in the cabins?
Do you sell Disney tickets?
My booking has a free Disney ticket, how do I obtain it?
What is the benefit of being a Unitholder?
How do I log-in as a Unitholder?
Can I sell my Units?
calling the contact centre
Please can I have contact number for…?
Contact Centre call charges?
Contact Centre opening hours?
ID / Documentation / Schengen visa enquiries / Visa document enquiries
Travel Agent - problems logging in to web?
Lost property enquiries / property office contact details?