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Privacy and cookie policy

Within this policy you will find information on how we obtain and use both the data provided by you and that collected during your use of the website.

How we collect data about you and your use of this site

As a user of our site you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them. Personal, lifestyle and travel pattern data may be collected via a variety of methods. We will also collect information on site visits and the method by which visitors navigate their way through our site. This site is being monitored by Celebrus Limited's monitoring software, and may capture information about your visit that will help us improve the quality of our service.

Cookies

To allow us to maintain information about customers during their visit and to save you time by storing certain pieces of information you may need during the visit, we use small text-only data files known as 'cookies'. This website can be viewed without accepting any cookies, although most browsers accept them automatically. Cookies can be deleted from your browser, or by amending your browser settings you can prevent their automatic receipt by activating your browser’s anonymous usage settings (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari). For comprehensive information on cookies, or how to control or delete them, please visit http://www.aboutcookies.org.

Below is a list of the cookies set by P&O Ferries and what they’re used for:

Session cookieThis cookie is essential to use our website and maintain your transaction with P&O Ferries. It is set to automatically expire after 60 minutes.
Country/language/location cookiesWe use this to record things like your preferred currency and language, meaning that you don’t need to tell us what language to present information in every single time you visit the website.
Celebrus cookieThis software is used to carry out statistical analysis on how users interact with our website through the on-site purchase process. This information is never passed to third party companies.
Responsys email trackingEmails such as booking confirmations don’t include any tracking at all. Other emails we send we put in tracking so that we can tell how successful these emails are by using a cookie which is set when you complete a booking with us.
Google AnalyticsWe use this system to understand how the site is being used in order to improve the user experience. User data is completely anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
TradeDoublerThis cookie is set if you complete a booking with us and is used to track whether we owe an affiliate any commission for referring business. You can find out more about Tradedoubler at http://www.tradedoubler.com
MaxymiserMaxymiser is a system we use to test the effectiveness and improve the experience of our website. No personally identifiable data is stored. More information on how Maxymiser use cookies can be found here: http://www.maxymiser.com/company/privacy
QuBitQuBit OpenTag is a product we use for managing the various tracking tags used on this website.
Google AdSenseWe use this tag to determine how many customers who visited our site using a Sponsored Link in Google end up making a booking. For more information see: http://www.google.com/policies/privacy/ads/

How we use your data

Data that we collect about you will only be used for the purposes given below:

Fulfilment: Personal data collected as part of the booking process will be held primarily to fulfil your request or instruction. This data will be retained and may be used for any of the following purposes; accounting, billing and auditing, administrative and legal purposes, security and payment verification. Details of credit cards or other payment methods will only be held on P&O Ferries’ internal systems in a secure environment.

Marketing communications: P&O Ferries will use your details to keep you informed of special offers or products and services that we feel may be of relevance. We may also use data to tailor promotions to your requirements. Please be aware that from time to time, we may use your data to contact you for market research purposes.

Analysis: Data collected online may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. This data, which will be kept anonymous, may also be used to allow us to profile our customers, in order to better understand their requirements and help us to improve our service.

Should you prefer to make your opt-out request in writing, please send all correspondence to the following address:

P&O Ferries Marketing Department
FREEPOST BR1
Dover
CT17 3BR
UNITED KINGDOM

How you may amend data submitted by you

To amend personal information held by P&O Ferries, please write to the address below:

P&O Ferries Marketing Department
FREEPOST BR1
Dover
CT17 3BR
UNITED KINGDOM

Who your data may be disclosed to

Outside of P&O Ferries, data may be disclosed to contracted agencies, to allow us to carry out analysis and plan future activity. All relevant agencies are required by contractual agreement not to disclose any such data without the consent of P&O Ferries.

How data is kept secure

When you book online with P&O Ferries, your web browser connects with the website through SSL (Secure Sockets Layer) which ensures the security of your credit card details and other personal information. SSL is an industry-standard way to send personal information securely over the Internet. The use of SSL and digital certificates ensures you are actually sending data to P&O Ferries and not someone who claims to be P&O Ferries so you can be sure of purchasing your ticket in complete confidentiality and safety.

Links to external websites

This website provides links to external sites to ensure our visitors are able to find all the information they require. Please be aware that P&O Ferries are unable to accept responsibility for the security of any information that you choose to divulge to any external websites.

Policy changes

Any changes to the way P&O Ferries collects or uses data will be promptly reflected in this policy. For any queries as to the collection or use of your personal data, please contact us.