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The passport application system is changing to prevent fraudulent passport applications
The identity and passport service (IPS) is introducing significant changes to the passport application process for first-time adult passport customers. Those adult customers (16 and over) applying for a passport for the first time must attend an interview with IPS in person to confirm their identity, this also applies to those customers whose names were included on a parent's passport.
When booking your crossing please bear in mind that those first-time adult customers should allow 6 weeks from the date of application to obtain their passport and due to this new application process a Fast Track service is no longer available for first-time customers.
For more information check out the Identity and Passport Service website.