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P&O FERRIES PROMOTIONAL TERMS AND CONDITIONS



These include terms & conditions for standard and promotional offers and form part of the main P&O Ferries Terms of Business.

1. General

These terms & conditions cover advertised offers/promotions/fares and should be read in conjunction with the main P&O Ferries Terms of Business. All offers are subject to restricted space, sailings and dates, are correct at the time of publication and may be withdrawn without notice. Promotional bookings are not amendable, no refunds or cancellations will be permitted unless otherwise stated. Promotional offers may not be used in conjunction with any other offer, voucher, nor are they further discountable. Promotional fares are not available to book at the port. Motorhome and minibus bookings are subject to a supplement where height and length limits are exceeded and together with vans, may be exempt from some offers.

All our offers are only valid for bookings made more than 36hrs prior to your departure, unless stated otherwise.

2. All Routes

Free Cancellations – Brexit Buffer


This offer is available for any bookings made until 29-Mar-19, for travel between 01-Mar-19 and 30-Sep-19. Offer subject to restricted space & availability, applies to new bookings only & can be used in conjunction with any other offer. Cancellations must be made more than 14 days before outward departure date. Standard term & conditions will apply for the relevant ticket type purchased when cancelled within 14 days. Cancellations cannot be managed via your account and must be requested via the Call Centre on 0800 130 0030. If you’re in the Republic of Ireland ring +353 1 686 9467. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Free Polaroid Print Pack

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participants of the Promotion agree to be bound by these terms and conditions.
Promoter: P&O Ferries Holdings Limited («P&O»), Company registration no. 6038077 and registered office is at P&O Ferries, Channel House, Channel View Road, Dover CT17 9TJ.
Administrator: TLC Marketing UK Ltd, 17a-19 Harcourt Street, London, W1H 4HF.
Eligibility: The promotion is open to qualifying UK & Republic of Ireland residents aged 18 or over, excluding employees of the Promoter and its affiliates, agents, the immediate families of such employees and any other person connected with this promotion. To be eligible for the Offer, all participants must have purchased a ferry ticket for one of the Qualifying Routes (as detailed below) and successfully complete the ‘how to participate’ process (as detailed below).
Qualifying Routes: Participants of this promotion must purchase a ferry ticket for one of the following routes: Dover to Calais, Hull to Rotterdam, Hull to Zeebrugge, Larne to Cairnryan, Cairnryan to Larne, Liverpool to Dublin and Dublin to Liverpool.
Qualifying Tickets: Standard return (more than 5 days) and one-way bookings.
Promotional Period: Participants must purchase their ferry ticket between 12/03/19 – 31/03/19 for travel between 08/04/19 – 30/09/19.
The Offer: All eligible participants are able to claim one free Polaroid print pack containing 12 classic Polaroid prints. Only the first 10,000 customers purchasing a qualifying ticket will be eligible.
Promotional Site: https://supersnaps.com/en-gb/collections/p-&-o-polaroids
How to participate: The offer is only available to the first 10,000 customers purchasing a ferry ticket for a qualifying route during the Promotional Period. Within 3 working days from their date of travel customers will receive an email from P&O containing the redemption website URL and unique code. The participant must visit the Promotional Site within 1 month of issue and upload their chosen photographs completing their details online including their name and address. Participants should then enter the unique code at the online check out to get their 12 classic prints for free. Print packs should arrive within 3 working days from the order date.
Emails will be sent from P&O at: customer.service@newsletter.poferries.com.

Invalid claims: a claim will be deemed invalid if the participant;
• Resides outside of the UK;
• Failed to complete a Qualifying Booking during the Promotional Period;
• Failed to claim a Polaroid print pack during the Promotional Period;
• Failed to satisfy the Eligibility criteria (as detailed in point 3 above);
• Failed to complete the claim on the Promotional Site correctly;
• Failed to otherwise comply with these Terms and Conditions as determined by the Promoter or Administrator in its sole discretion; or
• Failed to comply with P&O Ferries’ Terms of Business, available online at poferries.com.

Redeeming the Offer is deemed as acceptance of these terms and conditions.
All Polaroid print pack orders must be submitted no later than 23.59 on 04/11/19.
The Promoter and Administrator accepts no responsibility for any claims that are incomplete, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator.
The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require participant to provide further verification as to proof of purchase. In addition, the Promoter and the Administrator reserves the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid.
Only one claim is permitted per eligible booking.
The Offer is not transferrable.
No cash alternative will be offered.
The Offer can be used in conjunction with any other offers.
Insofar as permitted by law, neither the Promoter and Administrator, nor its agents or distributors will, permitted by law, be responsible or liable to compensate the participant or other bearer, or accept any liability, any personal loss or injury occurring whilst using the Offer or this promotion and neither can they guarantee the quality and/or availability of the services offered when using the Offer and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.
By completing the process on the Promotional Site and requesting the 12 free prints, all participants will be deemed to have accepted and be bound by the rules and consent of the Administrator processing their personal data for the purposes of the administration of this promotion. The Promoter is the data controller and the Administrator is the data processor. The Administrator shall use the data submitted by participants for the purposes of operating this promotion only and the privacy policy for this promotion is available at https://supersnaps.com/en-gb/collections/p-&-o-polaroids/privacy
By opting into the marketing consent of the Promoter, the participant gives their consent to the transfer of their name, surname and address to the Promoter. The Promoter’s privacy policy is available at https://supersnaps.com/en-gb/collections/p-&-o-polaroids/privacy
This promotion is administered by TLC Marketing UK Ltd (TLC), PO Box 468, Swansea SA1 1RH. All correspondence regarding this offer should be directed to “P&O Polaroid Promotion, PO Box 468, Swansea SA1 1RH”.
If for any reason you encounter a problem please call “TLC” on 0330 124 3564 for assistance. Lines are open Monday to Friday, 9.30am-5.30pm, excluding public holidays. Please note calls are charged at your local rate. Calls from mobiles and other network providers may vary. Calls may be recorded and may be monitored. Alternatively, contact TLC via email at P&OPolaroid@tlcrewards.com.
The Promoter and Administrator’s decision regarding any aspect of the promotion is final and binding. If for any reason any aspect of this competition is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
Any question concerning the legal interpretation of these Terms and Conditions will be construed in accordance with the law in England and Wales. The Courts of England and Wales will have exclusive jurisdiction.

3. Hull - Zeebrugge/Rotterdam

Mini Cruise

Prices shown are per person based on 2 adults sharing an inside cabin travelling from Hull (Sunday – Wednesday departures), supplements apply for travel on other days. A surcharge will be applied to bookings made by telephone. The number of nights shown (2 nights) represents the number of consecutive nights spent on board. Extra night option (3-night Mini Cruise) is available on payment of a supplement. Ghent, Ostend, The Hague, Ypres, and motorist Mini Cruises are excluded from the extra night option. Any overnight accommodation on the continent must be booked and paid for by the passenger independently, it is not included in the extra night supplement. For any accommodation booking made with SuperBreak your contract is with SuperBreak (copies of their Terms and Conditions are available on request from SuperBreak). Minibuses, motorhomes, vehicles designed for commercial use and any vehicle carrying commercial goods will not be permitted to travel on a motorist Mini Cruise. The pre-booked on board meals discount is based on the % difference between the booked on board price and the pre-booked price. Car park charges apply at P&O Ferries’ terminals in Hull – £8 per 24 hours period or part thereof (£16 for a 2 night Mini Cruise). Coach transfers to Ghent, Ostend, The Hague and Ypres are subject to minimum numbers and we reserve the right to cancel Mini Cruises if under-subscribed. Prices are subject to restricted space, sailings and dates and can be withdrawn without prior notice. P&O Ferries’ Promotional Conditions and Terms of Business apply.

4. Dover – Calais

Winter Short Breaks

Offers are valid for bookings made by 24-Mar-19, for travel until 31-Mar-19. Exclusions: 15-16 and 23-24 Feb 2019. Bookings are subject to restricted space, sailings and dates. Bookings must be made at least 2 days before departure. Tickets cannot be amended within 3 days of travel. Excludes Motorcycles and trailer/sidecar combinations, minibuses, motor homes, special vehicles, vehicles designed for commercial use and caravans/trailers. Phone bookings are subject to a £5 booking fee. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Spring Short Breaks

Offers are valid for travel until 30-Jun-19. Exclusions: 5-7, 12-14, 19-21, 26-28 Apr; 24-26 May; 31 May-2 Jun; and 14-17 Jun 2019. Bookings are subject to restricted space, sailings and dates. Bookings must be made at least 2 days before departure. Tickets cannot be amended within 3 days of travel. Excludes Motorcycles and trailer/sidecar combinations, minibuses, motor homes, special vehicles, vehicles designed for commercial use and caravans/trailers. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Shop and Sail

Offers are valid for travel until 30-Jun-19. Exclusions: 5-7, 12-14, 19-21, 26-28 Apr; 24-26 May; 31 May-2 Jun; and 14-17 Jun 2019. Bookings are subject to restricted space, sailings and dates. Bookings must be made at least 2 days before departure. Tickets cannot be amended within 3 days of travel. Excludes Motorcycles and trailer/sidecar combinations, minibuses, motor homes, special vehicles, vehicles designed for commercial use and caravans/trailers. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Dine and Sail

Offer is subject to restricted space, sailings and dates and is subject to limited availability. Shop & Sail sailing times from Dover are from 06:30 AM to 19:20 PM inclusive. Dine & Sail sailing times from Dover are from 11:00 AM to 19:20 PM inclusive excluding 19:15 Pride of Burgundy. The offers are for non-landing trips only. Book by 11th January 2020 for travel until 12th January 2020. *A car with a driver travels for £49 and foot passengers and additional passengers travel for £39pp. This offer is bookable via our contact centre only P&O Ferries reserves the right to withdraw this offer without prior notice. Full terms and conditions apply.

Day Trip Offer

Offer is valid on qualifying car day trip bookings made by 21 March 2019, for travel between 19 February and 29 March 2019. Offer only valid for bookings made more than 36hrs prior to departure. Daytrips can only be booked within 28 days of travel. Bookings are non-amendable, non-refundable and subject to restricted space, sailings and dates. 6 bottles of Banrock Red or White wine per qualifying Dover-Calais booking made during the promotional period. If advertised wine is unavailable P&O will select a substitute. Wine vouchers to claim onboard promotions issued at the check-in on the day of travel. Wine must be collected on the outward crossing from Dover. Excludes foot passengers, cyclists, minibuses, motorhomes, motorcycles, vans and caravans/trailers.

P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

5. Cairnryan/Larne

Take a friend for free

This offer applies to single and return journeys of any duration on the Larne/Cairnryan route only. Bookings must be made by 28-February 2019 for travel until 19-December-2019. Excludes vehicles designed for commercial/freight use, vans and foot passengers. Phone bookings are subject to a £5 booking fee. Offers are subject to restricted space, sailings and dates. Offers cannot be used in conjunction with any other promotion, including Tesco Clubcard tokens. Offer applies only to bookings made more than 48 hours before outward travel. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries’ Terms of Business, both available online at poferries.com. .P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business Full terms and conditions available online at POferries.com.

Motorhome Offer

Offers are valid for bookings made from now - 18th December 2019, for travel from now - 20th December 2019. Larne/Cairnryan service only Offer matches car price Tue/Wed/Thur only Additional passengers are charged at the regular fares All offers are subject to restricted space, sailings and dates This offer cannot be used in conjunction with any other offer Offer only applicable to new bookings This offer may be withdrawn without prior notice No bookings will be taken at the port – bookable in Hybris only using promo code ISMH1 All Vehicles are exempt except Motorhomes and are subject to availability Offer applies only to bookings made more than 2 days before outward travel Bookings can be amended up to 2 days before outward travel P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Full terms and conditions available online at POferries.com.

Caravan Offer

Offers are valid for bookings made from now until the 18th December 2019, for travel from now until 20th December 2019. Larne/Cairnryan service only Offer is FOC Caravan on Tue/Wed/Thur Additional passengers are charged at the regular fares All offers are subject to restricted space, sailings and dates This offer cannot be used in conjunction with any other offer Offer only applicable to new bookings This offer may be withdrawn without prior notice No bookings will be taken at the port – bookable in Hybris only using promo code ISCV1 Caravans only Offer applies only to bookings made more than 2 days before outward travel Bookings can be amended up to 2 days before outward travel P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Full terms and conditions available online at POferries.com.

Van Offer

Price based on a one-way van + 1 passenger booking on the Larne-Cairnryan, Cairnryan-Larne route only. A supplement may apply for extra passengers. Van must be 6.09m long or under. Bookings are subject to restricted space, sailings, dates and availability. Phone bookings are subject to a £5 booking fee. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Tesco Clubcard

Tokens are valid toward bookings made against any non-promotional and unrestricted standard fares on Cairnryan to Larne only. Excludes motorhomes, caravans and vans.

  • Minimum advanced booking period of 28 days required, unless otherwise stated.
  • Tokens cannot be used against Port Club bookings.
  • Your trip must be booked within the 6 month validity period of the Clubcard Boost token however you do not have to travel within this period.
  • Bookings must be made via the Call Centre.
  • Telephone booking fee not applicable for Clubcard bookings.
  • Redemption of Clubcard tokens are subject to sailing availability.
  • Clubcard Boost paper tokens must be received, by P&O Ferries, within 7 days of the initial booking date your reservation. If tokens are not received your booking will be cancelled.
  • No change will be given if the value of tokens is greater than the cost of your journey.
  • Bookings, amendments and cancellations are subject to our P&O Ferries terms of business.
  • Boost tokens cannot be used on products operated by third party suppliers.


Gift Vouchers
Gift Vouchers can only be redeemed by phone towards the purchase of a ferry crossing with P&O Ferries between Dover and Calais, Hull and Europoort/Zeebrugge, Larne and Cairnryan, or Liverpool and Dublin. Gift Vouchers cannot be used towards the purchase of goods on board P&O Ferries' vessels nor in the ports' outlets. Gift Vouchers are non-transferable, non-refundable and may not be resold or bartered. If the cost of the purchased crossing exceeds the value of the Gift Voucher, the balance must be paid by credit or debit card at the time of booking. Gift Vouchers expire one year from the date of issue. Only one Gift Voucher may be used per transaction.

Updated: 1 February 2019