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Why we use cookies and what they mean to you

When you arrive on our website we store a small amount of information about your visit and how you interact with us. This information is stored in a cookie in your browser (e.g. Internet Explorer).

This information is then used to surface relevant information to you as and when you need it – meaning you have the best possible online experience with us.

Need a little more detail? You’ll find everything you need in the following:

What is a cookie?

A cookie is a small text file containing an identifier that is sent by a web server to a web browser and is stored by the browser – it allows our website to recognise you if you return to the site and enables us to enhance your experience and provide the most relevant information to you.

What’s the lifetime of a cookie?

Cookies may be either "persistent" cookies or "session" cookies:

  • A session cookie will expire as soon as you finish your session with our website and close your browser.
  • A persistent cookie will be stored by your browser and will remain there until a certain date (we tend to use the standard out of the box expiry dates) or until it’s deleted by you.

Does a cookie store any personal sensitive information?

Cookies do not contain any information that personally identifies a user, so they’re perfectly safe. We sometimes use the information from the cookie to enrich the information we have about you so that we can really personalise your experience for the better.

How do I avoid cookies?

Most browsers allow you to refuse to accept cookies.

If you’re using Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

In Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites";

Chrome allows you to block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

But please bear in mind blocking all cookies will have a negative impact upon the usability of our website and you may not be able to use all of the features of the site.

How do I delete stored cookies?

You can delete cookies already stored on your computer;

In Internet Explorer, you’ll need to manually delete cookie files. All the instructions you need can be found here – delete my Internet Explorer cookies.

Firefox allows you to delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".

In Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

What cookies do we use?

The names of the cookies that we use on our website, and what they are used for, are set out below:

Type of cookie Description
Session cookie This cookie is essential to use our website and maintain your transaction with P&O Ferries. It is set to automatically expire after 60 minutes.
Country/language/location cookies We use this to record things like your preferred currency and language, meaning that you don’t need to tell us what language to present information in every single time you visit the website.
Celebrus cookie This software is used to carry out statistical analysis on how users interact with our website through the on-site purchase process. This information is never passed to third party companies.
Responsys email tracking Emails such as booking confirmations don’t include any tracking at all. Other emails we send we put in tracking so that we can tell how successful these emails are by using a cookie which is set when you complete a booking with us.
Google Analytics We use this system to understand how the site is being used in order to improve the user experience. User data is completely anonymous. You can find out more about Google’s position on privacy in regard to its analytics service at Google’s privacy policy
TradeDoubler This cookie is set if you complete a booking with us and is used to track whether we owe an affiliate any commission for referring business. You can find out more about Tradedoubler at http://www.tradedoubler.com
QuBit Qubit is used to improve the website usability and personalise your online experience.
Google AdSense We use this tag to determine how many customers who visited our site using a Sponsored Link in Google end up making a booking. For more information see: http://www.google.com/policies/privacy/ads/
DoubleClick This tag enables us to serve you more tailored messaging, relating to the service and products you’re interest in.
Lotame Lotame is used to customise the advertising and content you see online in order to improve your web experience and provide advertising that is more likely to be relevant.
Sessioncam Sessioncam is a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected is used to improve our website usability. The information is stored and used for aggregated and statistical reporting, it is not shared with anybody else.
Sizmek This tag is used for online ad tailoring purposes or to deliver an advertisement to you if you’ve visited us in the past.