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our corporate policies & commitments

We know that our customers love to sail with us but that they also have concerns about issues such as their privacy and security, their rights when they make purchases with us, the health and wellbeing of their families and pets while on board as well as our commitment to grow our ferry company in a responsible way towards the environment.

To ensure we address these issues we’ve outlined our key policies below. If you would like further information please click on the relevant link for more details.

COMPANY & EMPLOYER POLICIES

28/04/2016

BRIBERY ACT STATEMENT

P&O Ferries is committed to carrying out its business in a fair, honest and open manner.

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28/04/2016

MODERN SLAVERY ACT STATEMENT

We are committed to zero tolerance of any form of slavery, human trafficking or child labour and to uphold the following principles within our business.

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DIGITAL BROWSING POLICIES

12/05/2015

P&O FERRIES PRIVACY POLICY

Why we use cookies and what they mean to you.

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RETAIL POLICIES

05/10/2016

P&O FERRIES RETURNS POLICY

If you are unhappy with any purchase made on board our vessels, P&O Ferries is happy to offer a refund or exchange (stock dependent) within 14 days of your purchase, providing you have proof of payment.

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P&O RETAIL PRICING POLICY

The Office of Trading Standards requires any company that makes price comparisons to collect prices of the relevant items from a cross-section of retailers and to base such price comparison on such data.

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COMPLAINTS POLICIES

12/09/2016

P&O FERRIES COMPLAINTS POLICY

If you are unhappy with any element of the service we provide and wish to make a complaint, P&O Ferries is happy to assist you with this. In order to register your complaint please read our policy for instructions on how to proceed.

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