our corporate policies & commitments
We know that our customers love to sail with us but that they also have concerns about issues such as their privacy and security, their rights when they make purchases with us, the health and wellbeing of their families and pets while on board as well as our commitment to grow our ferry company in a responsible way towards the environment.
To ensure we address these issues we’ve outlined our key policies below. If you would like further information please click on the relevant link for more details.
COMPANY & EMPLOYER POLICIES
BRIBERY ACT STATEMENT
P&O Ferries is committed to carrying out its business in a fair, honest and open manner.READ MORE
MODERN SLAVERY ACT STATEMENT
We are committed to zero tolerance of any form of slavery, human trafficking or child labour and to uphold the following principles within our business.READ MORE
DIGITAL BROWSING POLICIES
P&O FERRIES RETURNS POLICY
If you are unhappy with any purchase made on board our vessels, P&O Ferries is happy to offer a refund or exchange (stock dependent) within 14 days of your purchase, providing you have proof of payment.READ MORE
P&O RETAIL PRICING POLICY
The Office of Trading Standards requires any company that makes price comparisons to collect prices of the relevant items from a cross-section of retailers and to base such price comparison on such data.READ MORE
P&O FERRIES COMPLAINTS POLICY
If you are unhappy with any element of the service we provide and wish to make a complaint, P&O Ferries is happy to assist you with this. In order to register your complaint please read our complaints handling procedure for instructions on how to proceed.READ MORE
The Whistleblowing Hotline is a mechanism to provide all our Stakeholders with the confidence and means to raise concerns regarding any wrongdoing they observe, knowing that their concerns will be dealt with effectively, confidentiality and consistently. View our Whistleblowing Policy here.