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FlyBe Advice to Consumers


Flybe have ceased trading with effect 5 March 2020, cancelling all flights from this date.

We understand that it will be a distressing time for anyone who has booked flights with Flybe. Here is our guidance about what to do if you’re affected by this, including how to claim under your P&O Ferries Travel Insurance or transfer your policy to an alternate trip.

For the latest travel information and advice, please visit the Civil Aviation Authority’s (CAA) website.

Please see the appropriate advice below depending on whether you booked a package holiday, flights directly from Flybe or from an intermediary.

If you have booked with an ATOL holder (package holiday)


If you have booked flights or a trip which includes flights with a travel firm that holds an ATOL (Air Travel Organisers Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights available for you so that your trip can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. We suggest you contact the ATOL travel firm for more information on this.

Direct booking with Flybe


If you booked directly with Flybe and paid by credit card you may be protected under Section 75 of the Credit Consumer Act 1974 and therefore you should contact your card issuer to find out how to get a refund. If you paid by debit or charge card you may be able to make a claim under the Charge Back rules of your card provider so we recommend contacting them.

If you booked through an Airline Ticket Agent


If you booked your ticket through an airline ticket agent, you should speak to the agent in the first instance; they may have provided you with travel insurance that includes Scheduled Airline Failure Insurance (SAFI) or taken out their own SAFI cover which will enable them to either refund or cover the cost of a new ticket to get you home if you are already abroad.

Your P&O Ferries Travel Insurance policy…


If you are unable to take your trip due to the collapse of Flybe and have purchased a single trip policy, we will refund your premium. Please call our team on 0330 041 5257 or email poferriesservices@hoodtravel.co.uk

If you can re-book your trip and the dates are different to those originally booked, your policy may be changed to cover the new dates. Please call our team on 0330 041 5257 or email poferriesservices@hoodtravel.co.uk

If you have purchased a flight only to travel with Flybe which does not form part of an inclusive holiday and are not entitled to receive a refund, you are advised to contact your card issuer or PayPal for advice on how to claim a refund, as also advised by the CAA.

If you are unable to obtain a refund from any of these providers, your P&O Ferries policy includes Scheduled Airline Failure/End Supplier Failure cover. Please call the IPP Claims line on 0345 266 1872 or email insolvency-claims@ipplondon.co.uk