MAKING YOUR JOURNEY EASIER
If you have any special requirements or mobility issues, we’ll do everything we can to make your journey as relaxing and comfortable as possible.
If you’re booking online, just tick the box on the passenger details page if you require special assistance.
If you need further assistance, you can also get in contact with us before you travel and we can make sure our staff know exactly what you need.
|At YOUR DESTINATION PORT||
Sunflower Lanyard Scheme
Get your Sunflower Lanyard – before you travel
If you, or someone you are caring for has a disability that may not be immediately apparent, the Sunflower Lanyard acts as a discreet sign for staff that additional support or assistance may be required. The use of the lanyard is voluntary and details of the disability are not needed. If you need special assistance, this should still be highlighted to us during the booking process.
We are proud to be the first within the ferry sector to launch this scheme. Initially the lanyards will be available on our North Sea routes. We are hoping this will encourage other providers to follow suit and help support their customers. We are passionate about our customer’s experience and providing inclusive transport, we understand travel and unfamiliar surroundings can present challenges for some of our customers.
If you wish to request a lanyard before travel, you can contact us via phone on 01304 44 88 84 or by email on email@example.com. A lanyard will then be posted to you within 7 days.
Additionally you have the option of collecting a lanyard on your day of travel, this can be requested when you check in for your sailing or from our reception desk on board.
- Wheelchair availability may vary on each ship.
- Accessible cabins are limited on all ships. Please call us on 08716 64 21 21 for more information.
- If you’ve other requirements not mentioned here, get in touch with us before you travel.