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Why we use cookies and what they mean to you

When you arrive on our website we store a small amount of information about your visit and how you interact with us. This information is stored in a cookie in your browser (e.g. Internet Explorer).

This information is then used to surface relevant information to you as and when you need it – meaning you have the best possible online experience with us.

Need a little more detail? You’ll find everything you need in the following:

What is a cookie?

A cookie is a small text file containing an identifier that is sent by a web server to a web browser and is stored by the browser – it allows our website to recognise you if you return to the site and enables us to enhance your experience and provide the most relevant information to you.

What’s the lifetime of a cookie?

Cookies may be either "persistent" cookies or "session" cookies:

A session cookie will expire as soon as you finish your session with our website and close your browser.

A persistent cookie will be stored by your browser and will remain there until a certain date (we tend to use the standard out of the box expiry dates) or until it’s deleted by you.

Does a cookie store any personal sensitive information?

Cookies do not contain any information that personally identifies a user, so they’re perfectly safe. We sometimes use the information from the cookie to enrich the information we have about you so that we can really personalise your experience for the better.

How do I avoid cookies?

Most browsers allow you to refuse to accept cookies.

If you’re using Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

In Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites";

Chrome allows you to block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

But please bear in mind blocking all cookies will have a negative impact upon the usability of our website and you may not be able to use all of the features of the site.

How do I delete stored cookies?

You can delete cookies already stored on your computer;

In Internet Explorer, you’ll need to manually delete cookie files. All the instructions you need can be found here – delete my Internet Explorer cookies.

Firefox allows you to delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".

In Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

What cookies do we use?

The names of the cookies that we use on our website, and what they are used for, are set out below:

How we use your data

Fulfilment: Personal data collected as part of the booking process will be held primarily to fulfil your request or instruction. This data will be retained and may be used for any of the following purposes; accounting, billing and auditing, administrative and legal purposes, security and payment verification.

Marketing communications: If you give us permission, P&O Ferries will use your details to keep you informed of special offers or products and services that we feel may be of relevance. We will not send you unsolicited marketing messages without your permission. We may also use data to tailor promotions to your requirements. Please be aware that from time to time, we may use your data to contact you for market research purposes.

Analysis: Data collected online may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. This data, which will be kept anonymous, may also be used to allow us to profile our customers, in order to better understand their requirements and help us to improve our service.

Should you prefer to make your opt-out request in writing, please send all correspondence to the following address:

P&O Ferries Marketing Department
FREEPOST BR1
Dover
CT17 3BR
UNITED KINGDOM

How you may amend data submitted by you

To amend personal information held by P&O Ferries, please write to the address below:

P&O Ferries Marketing Department
FREEPOST BR1
Dover
CT17 3BR
UNITED KINGDOM

Who your data may be disclosed to

Outside of P&O Ferries, data may be disclosed to contracted agencies, to allow us to carry out analysis and plan future activity. All relevant agencies are required by contractual agreement not to disclose any such data without the consent of P&O Ferries.

Links to external websites

This website provides links to external sites to ensure our visitors are able to find all the information they require. Please be aware that P&O Ferries are unable to accept responsibility for the security of any information that you choose to divulge to any external websites.

Policy changes

Any changes to the way P&O Ferries collects or uses data will be promptly reflected in this policy. For any queries as to the collection or use of your personal data, please contact us.