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WHERE?
WHEN?
HOW?
Vehicle
dims
Trailer
dims
WHO?
RETURN / HOW?
Vehicle
dims
Trailer
dims
RETURN / WHO?
From
Long Break
£39 each way

Payment Types


WHERE TO FIND US

P&O Channel Ferries Ltd.

The ferry terminal is 1.5 miles from Dover town centre.



OUR ADDRESS

Dover Ferry Terminal
Travel Centre
Eastern Docks

Dover
Kent
CT16 1JA
United Kingdom
Tel: 0800 130 0030


Returns



If you are unhappy with any purchase made on board any of our vessels, P&O Ferries is happy to offer a refund or exchange (stock dependent) within 14 days of your purchase providing you have proof of payment. The item must be in its original packaging and in a fully re-saleable condition.

Exclusions

For hygiene reasons we are unable to accept returns of the following items (unless faulty)
  • Cosmetics and Fragrance once the original packaging has been opened
  • Earrings
  • Headphones *Beats headphones need to be returned directly to Apple even if faulty.

    We are also unable to accept returns of tobacco, alcohol, motoring items, charging devices/cables and confectionery (unless faulty). Unless an item is faulty we are unable to accept Items that are not returned in the same condition as sold.

    Faulty Items
    If your item has developed a fault, we are happy to provide you with a full refund or a replacement (stock dependent) within 6 months of your purchase as long as you can provide us with a proof of purchase.

    Exclusions
    Swatch Watches- Faulty Swatch watches will be sent for FREE repair and returned to the customers once the fault has been fixed to its original working condition, providing you have proof of payment. This must be actioned through our Customer Services team, by using the below details and not on board:

    Tel: 0800 130 0030
    Email: customer.services@poferries.com

    Thomas Sabo Jewellery
    Please return all faulty products within 6 months to P&O Ferries however if a manufacturing fault occurs outside of this time but within the 2 year manufacturers guarantee please return your item to any Thomas Sabo high – street store in England with proof of purchase.

    Returns Procedure
    The cost of goods will not be refunded until we have received the original item. P&O Ferries have the right to reduce the amount refunded depending on wear and tear. In order to take advantage of this returns policy you can return your unwanted items to our freepost address. For full details please contact customerservices@poferries.com. This does not affect your statutory rights.