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P&O FERRIES PROMOTIONAL TERMS AND CONDITIONS


These include terms & conditions for standard and promotional offers and form part of the main P&O Ferries Terms of Business.

1. General


These terms & conditions cover advertised offers/promotions/fares and should be read in conjunction with the main P&O Ferries Terms of Business. All offers are subject to restricted space, sailings and dates, are correct at the time of publication and may be withdrawn without notice. Promotional bookings are not amendable, no refunds or cancellations will be permitted unless otherwise stated. Promotional offers may not be used in conjunction with any other offer, voucher, nor are they further discountable. Promotional fares are not available to book at the port. Motorhome and minibus bookings are subject to a supplement where height and length limits are exceeded and together with vans, may be exempt from some offers.

All our offers are only valid for bookings made more than 36hrs prior to your departure, unless stated otherwise.

2. Hull - Zeebrugge/Rotterdam


Mini Cruise

Prices shown are per person based on 2 adults sharing an inside cabin travelling from Hull (Sunday – Wednesday departures), supplements apply for travel on other days. A surcharge will be applied to bookings made by telephone. The number of nights shown (2 nights) represents the number of consecutive nights spent on board. Extra night option (3-night Mini Cruise) is available on payment of a supplement. Ghent, Ostend, The Hague, Ypres, and motorist Mini Cruises are excluded from the extra night option. Any overnight accommodation on the continent must be booked and paid for by the passenger independently, it is not included in the extra night supplement. For any accommodation booking made with SuperBreak your contract is with SuperBreak (copies of their Terms and Conditions are available on request from SuperBreak). Minibuses, motorhomes, vehicles designed for commercial use and any vehicle carrying commercial goods will not be permitted to travel on a motorist Mini Cruise. The pre-booked on board meals discount is based on the % difference between the booked on board price and the pre-booked price. Car park charges apply at P&O Ferries’ terminals in Hull – £8 per 24 hours period or part thereof (£16 for a 2 night Mini Cruise). Coach transfers to Ghent, Ostend, The Hague and Ypres are subject to minimum numbers and we reserve the right to cancel Mini Cruises if under-subscribed. Prices are subject to restricted space, sailings and dates and can be withdrawn without prior notice. P&O Ferries’ Promotional Conditions and Terms of Business apply.

Save 25% on Mini Cruises

Book by 21 May 2019. Valid for travel on selected dates between 01 May and 30 May 2019 from Hull to Zeebrugge and Hull to Rotterdam. Visit poferries.com for date exclusions. Offer applies to new bookings only. Prices shown are per person based on 2 adults sharing an inside cabin. Discount does not apply to meals. The number of nights shown (2 nights) represents the number of consecutive nights spent on board. Prices are subject to restricted space and availability and can be withdrawn without prior notice. P&O Ferries promotional conditions and terms of business apply, copies available at POferries.com.

3. Dover – Calais


£20 Free Fuel Voucher
These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participants of the Promotion agree to be bound by these terms and conditions.

Promoter: P&O Ferries Holdings Limited («P&O»), Company registration no. 6038077 and registered office is at P&O Ferries, Channel House, Channel View Road, Dover CT17 9TJ. Administrator: TLC Marketing UK Ltd, 17a-19 Harcourt Street, London, W1H 4HF. Eligibility: The promotion is open to qualifying UK residents aged 18 or over, excluding employees of the Promoter and its affiliates, agents, the immediate families of such employees and any other person connected with this promotion. To be eligible for the Offer, all participants must have purchased a ferry ticket for one of the Qualifying Routes (as detailed below) and successfully complete the ‘how to participate’ process (as detailed below). Qualifying Routes: Participants of this promotion must purchase a ferry ticket for one of the following routes: Dover-Calais only. Qualifying Tickets: The £20 free fuel offer is valid for standard return long break bookings (+5 days) and the £10 free fuel offer is valid for long break single tickets (+5 days). The offer is valid for all vehicles excluding bicycles, foot passengers and vehicles designed for commercial use (including vans) Promotional Period: Participants must purchase their ferry ticket between 25-Apr & 05-Jun 2019 for travel between 26-Apr & 15-Jul 2019. The Offer: All eligible participants are able to claim up to £20 cash back on fuel spend for a return booking and up to £10 cash back on fuel spend for a single ticket within the promotional period. Offer applies to new bookings only. Promotional Site: www.poferriesfuelback.com Fuelback Code: This is the unique code provided to customers in the email sent by P&O. Reclaim Period: The period of time beginning 24 hours after the outbound journey date and ending after 90 days. How to participate: Eligible participants that wish to claim the Offer must have purchased a ferry ticket for a qualifying route during the Promotional Period. The participant must visit the Promotional Site within the Reclaim Period. The participant must enter their full name, email address, Fuelback code, P&O booking reference number, outbound travel date and upload their fuel receipt (the fuel receipt can be for any date within 30 days of the date of outbound travel) on the Promotional Site. Within 7 working days of the participant completing the form on the Promotional Site, the Administrator will contact valid participants with next steps. All valid claims will be notified by email (“Notification Email”) and participants have 14 days to provide their bank account details via a secured portal accessed through a secured link in the Notification Email. All payments will be made by the Administrator via BACS payment within 3 working days of receiving the participant’s bank account information.

Invalid claims: a claim will be deemed invalid if the participant; Resides outside of the UK Does not have a UK bank account Has made the fuel spend and ferry purchase in a currency that is not in UK Sterling Failed to complete a Qualifying Booking during the Promotional Period; Failed to make a claim during the Reclaim Period; Failed to submit a clear and legible proof of purchase of fuel; Failed to provide their bank details for BACS payment within 14 days of receipt of Notification Email; Failed to satisfy the Eligibility criteria (as detailed in point 3 above); Failed to complete the claim on the Promotional Site correctly; Failed to otherwise comply with these Terms and Conditions as determined by the Promoter or Administrator in its sole discretion; or Failed to comply with P&O Ferries’ Terms of Business, available online at poferries.com. Redeeming the Offer is deemed acceptance of these terms and conditions. All claims must be received by the Administrator no later than midnight on 12-October-2019. If the fuel receipt provided has a value less than £20 or £10, the participant will be paid the lesser value. The Promoter and Administrator accepts no responsibility for any claims that are incomplete, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator no later than midnight on 12-October-2019. The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require participant to provide further verification as to proof of purchase. In addition, the Promoter and the Administrator reserves the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid. Only one claim is permitted per eligible booking. The Offer is not transferable. The Offer cannot be used in conjunction with any other offers. Insofar as permitted by law, neither the Promoter and Administrator, nor its agents or distributors will, permitted by law, be responsible or liable to compensate the participant or other bearer, or accept any liability, any personal loss or injury occurring whilst using the Offer or this promotion and neither can they guarantee the quality and/or availability of the services offered when using the Offer and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected. By completing the form on the Promotional Site and submitting a claim, all participants will be deemed to have accepted and be bound by the rules and consent of the Administrator processing their personal data for the purposes of the administration of this promotion. The Promoter is the data controller and the Administrator is the data processor. The Administrator shall use the data submitted by participants for the purposes of operating this promotion only and the privacy policy for this promotion is available at www.poferriesfuelback.com By opting into the marketing consent of the Promoter, the participant gives their consent to the transfer of their name, surname and email to the Promoter. The Promoter’s privacy policy is available at www.poferriesfuelback.com This promotion is administered by TLC Marketing UK Ltd (TLC), PO Box 468, Swansea SA1 1RH. All correspondence regarding this offer should be directed to “P&O Fuel Back Promotion, PO Box 468, Swansea SA1 1RH”. If for any reason you encounter a problem please call “TLC” on 0330 124 4103 for assistance. Lines are open Monday to Friday, 9.30am-5.30pm, excluding public holidays. Please note calls are charged at your local rate. Calls from mobiles and other network providers may vary. Calls may be recorded and may be monitored. Alternatively, contact TLC via the contact form on the promotional website www.poferriesfuelback.com. The Promoter and Administrator’s decision regarding any aspect of the promotion is final and binding. If for any reason any aspect of this competition is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation. Any question concerning the legal interpretation of these Terms and Conditions will be construed in accordance with the law in England and Wales. The Courts of England and Wales will have exclusive jurisdiction.

Shop and Sail

Offers are valid for travel until 30-Jun-19. Exclusions: 5-7, 12-14, 19-21, 26-28 Apr; 24-26 May; 31 May-2 Jun; and 14-17 Jun 2019. Bookings are subject to restricted space, sailings and dates. Bookings must be made at least 2 days before departure. Tickets cannot be amended within 3 days of travel. Excludes Motorcycles and trailer/sidecar combinations, minibuses, motor homes, special vehicles, vehicles designed for commercial use and caravans/trailers. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Dine and Sail

Offer is subject to restricted space, sailings and dates and is subject to limited availability. Shop & Sail sailing times from Dover are from 06:30 AM to 19:20 PM inclusive. Dine & Sail sailing times from Dover are from 11:00 AM to 19:20 PM inclusive excluding 19:15 Pride of Burgundy. The offers are for non-landing trips only. Book by 11th January 2020 for travel until 12th January 2020. *A car with a driver travels for £49 and foot passengers and additional passengers travel for £39pp. This offer is bookable via our contact centre only P&O Ferries reserves the right to withdraw this offer without prior notice. Full terms and conditions apply.

Day Trip Offer

Offer is valid on qualifying car day trip bookings made by 26 May 2019, for travel between 07 May and 28 May 2019. Offer only valid for bookings made more than 36hrs prior to departure. Daytrips can only be booked within 28 days of travel. Bookings are non-amendable, non-refundable and subject to restricted space, sailings and dates. 6 bottles of Banrock Red or White wine per qualifying Dover-Calais booking made during the promotional period. If advertised wine is unavailable P&O will select a substitute. Wine vouchers to claim onboard promotions issued at the check-in on the day of travel. Wine must be collected on the outward crossing from Dover. Excludes foot passengers, cyclists, minibuses, motorhomes, motorcycles, vans and caravans/trailers.

P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Spring Short Breaks

Offers are valid for travel until 10-July-19. Exclusions: 5-7, 12-14, 19-21, 26-28 Apr; 24-26 May; 31 May-2 Jun; and 14-17 Jun 2019. Bookings are subject to restricted space, sailings and dates. Bookings must be made at least 2 days before departure. Tickets cannot be amended within 3 days of travel. Excludes Motorcycles and trailer/sidecar combinations, minibuses, motor homes, special vehicles, vehicles designed for commercial use and caravans/trailers. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

4. Cairnryan/Larne

Motorhome Offer

Offers are valid for bookings made from now - 18th December 2019, for travel from now - 20th December 2019. Larne/Cairnryan service only Offer matches car price Tue/Wed/Thur only Additional passengers are charged at the regular fares All offers are subject to restricted space, sailings and dates This offer cannot be used in conjunction with any other offer Offer only applicable to new bookings This offer may be withdrawn without prior notice No bookings will be taken at the port – bookable in Hybris only using promo code ISMH1 All Vehicles are exempt except Motorhomes and are subject to availability Offer applies only to bookings made more than 2 days before outward travel Bookings can be amended up to 2 days before outward travel P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Full terms and conditions available online at POferries.com.

Caravan Offer

Offers are valid for bookings made from now until the 18th December 2019, for travel from now until 20th December 2019. Larne/Cairnryan service only Offer is FOC Caravan on Tue/Wed/Thur Additional passengers are charged at the regular fares All offers are subject to restricted space, sailings and dates This offer cannot be used in conjunction with any other offer Offer only applicable to new bookings This offer may be withdrawn without prior notice No bookings will be taken at the port – bookable in Hybris only using promo code ISCV1 Caravans only Offer applies only to bookings made more than 2 days before outward travel Bookings can be amended up to 2 days before outward travel P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Full terms and conditions available online at POferries.com.

Van Offer

Price based on a one-way van + 1 passenger booking on the Larne-Cairnryan, Cairnryan-Larne route only. A supplement may apply for extra passengers. Van must be 6.09m long or under. Bookings are subject to restricted space, sailings, dates and availability. Phone bookings are subject to a £5 booking fee. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

Tesco Clubcard

Tokens are valid toward bookings made against any non-promotional and unrestricted standard fares on Cairnryan to Larne only. Excludes motorhomes, caravans and vans.

Minimum advanced booking period of 28 days required, unless otherwise stated.

Tokens cannot be used against Port Club bookings.

Your trip must be booked within the 6 month validity period of the Clubcard Boost token however you do not have to travel within this period.

Bookings must be made via the Call Centre.

Telephone booking fee not applicable for Clubcard bookings.

Redemption of Clubcard tokens are subject to sailing availability.

Clubcard Boost paper tokens must be received, by P&O Ferries, within 7 days of the initial booking date your reservation. If tokens are not received your booking will be cancelled.

No change will be given if the value of tokens is greater than the cost of your journey.

Bookings, amendments and cancellations are subject to our P&O Ferries terms of business.

Boost tokens cannot be used on products operated by third party suppliers.

Save 10% plus flexi

Offer is valid for bookings made until 31-May-19, for travel until 05-Jan-20. LA/CR and CR/LA services. Excludes Freight/Van and Van combinations/ Motorcycles/Foot passengers. All offers are subject to restricted space, sailings and dates. This offer cannot be used in conjunction with any other offer. Offer only applicable to new bookings. This offer may be withdrawn without prior notice. No bookings will be taken at the port. Offer applies only to bookings made more than 2 days (48 hours) before outward travel and only be amended up to 2 days before outward travel. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at POferries.com.

5. Gift Vouchers


Gift Vouchers can only be redeemed by phone towards the purchase of a ferry crossing with P&O Ferries between Dover and Calais, Hull and Europoort/Zeebrugge, Larne and Cairnryan, or Liverpool and Dublin. Gift Vouchers cannot be used towards the purchase of goods on board P&O Ferries' vessels nor in the ports' outlets. Gift Vouchers are non-transferable, non-refundable and may not be resold or bartered. If the cost of the purchased crossing exceeds the value of the Gift Voucher, the balance must be paid by credit or debit card at the time of booking. Gift Vouchers expire one year from the date of issue. Only one Gift Voucher may be used per transaction.

Updated: 2 May 2019