LOST PROPERTY

We are sorry to hear you may have misplaced a personal item while traveling with us on one of our ferries on our Dover to Calais route, we’re here to help.

We have partnered with Lost Property Management to Complete Lost Property Service, CLPS.

We use the NotLost system to manage lost property enquiries for our Dover to Calais route. You can use the form below to record the lost property with our team or to find out if your lost property has been handed in and how to claim it back.

Please note this form is for items found on our Dover to Calais services only, for details on how to reclaim lost items for our other routes please see details below.

Once the form has been completed, your lost item will be registered and you will be notified via email if a match has been found.

Please be aware it may take some time, possibly 7-14 days for any found items to be received and logged, before matching can occur, we thank you for your patience in this time.

Please ensure to give as many details as possible, to help us best locate your lost property.

Lost Property Contacts

Dover to Calais Route

Hull to Rotterdam Route

If you have misplaced a personal item while traveling with us on one of our Hull to Rotterdam ferries, we’re here to help, you can contact us 7 days a week via the below.

7 days a week 10:00-12:00
by email: security.hull@poferries.com
by phone: 01482 708 237

Larne to Cairnryan Route

If have misplaced a personal item while traveling with us on one of our Larne to Cairnryan ferries, either on the ferry or at the port, customers can contact our team via the below:

Email: help@poferries.com

Please be aware it may take some time to locate your item, we aim to reply within 7-14 days if items have been located, we thank you for your patience in this time.