REDEEM YOUR CREDIT NOTE

Please allow at least 14 days before the new date of travel date when requesting to amend/make your new booking. We will prioritise each request based on the new date of travel* requested. Future travel must be completed by 30th September 2022.

Many of our staff members continue to work from home under government guidelines and may only be contactable via email or online messaging. We are experiencing a high volume of requests and apologise in advance for the delay in our response time, but rest assured we will confirm your booking as quickly as we can.

*We will email to confirm your booking to you within 14 days of submitting your request.


 

TERMS & CONDITIONS: Your credit is valid for a future booking of the same ticket type. Future travel (using the credit) must be completed by 30th September 2022. P&O Ferries will waive the cost of the amendment fee to all applicable ticket types. Changes in the route, date, time, passenger numbers or vehicle types are subject to availability and will result in the difference in price between the original price, and the fare applicable on the day the amendment is made being charged. All cabin types are subject to availability. If a cabin type is not available, another will be allocated, which will be reflected in the price. The same vehicle type and passenger names/numbers will be assumed unless specified otherwise. Credits cannot be redeemed at the port. Credits cannot be used for bookings of vehicles designed for commercial use or for group travel bookings. Once the credit has been redeemed for a new booking it cannot be subsequently amended to dates outside of the original validity period. Any subsequent amendment will incur the applicable amendment fee. The credit is non-transferable and is subject to space and availability. All bookings are subject to P&O Ferries' Terms of Business, available online at poferries.com.