Accessibility Statement

Updated: Tue 9 Apr 2019

P&O Ferries is committed to ensuring digital accessibility for everybody. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

1. Measures to support accessibility

P&O Ferries takes the following measures to ensure accessibility of www.poferries.com:

  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Employ formal accessibility quality assurance methods.
 

2. Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. P&O Ferries website is non-conformant with WCAG 2.0 level AA. Non-conformant means that the content does not conform to the accessibility standard.

3. Feedback

We welcome your feedback on the accessibility of www.poferries.com. Please let us know if you encounter accessibility barriers on P&O Ferries’ website:


E-mail: customer.services@poferries.com


Postal address: Channel House, Channel View Road, Dover, CT17 9TJ


We will aim to respond to your query within 14 working days.

 

4. Technical specifications

Accessibility of the P&O Ferries website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

 

5. Limitations and alternatives

Despite our best efforts to ensure accessibility of www.poferries.com, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

6. Known limitations on the website:

Screen reader and keyboard users may have issues when using the site: 


For example, not all parts of the site are compatible with screen readers and therefore you may not be able to complete all actions. This is because, there are current limitations and known issues. We have a plan in place to address these issues. In the meantime, if you're struggling to make a booking please contact us on customer.services@poferries.com.

 

7. Assessment approach

P&O Ferries assessed the accessibility of their website using the following approach: external evaluation.

8. On board P&O Ferries

To ensure that customers with any mobility issues are looked after in the best possible way, we can arrange the most suitable on board accommodation for you. We will endeavour to accommodate any other special requirements, such as parking near the lift or a mobility bus for foot passengers, as well as any other special requirements to make your journey a really enjoyable experience. Please inform us when making your booking if you or your passengers require any special assistance and we can make the necessary arrangements for you.

9. Get your Sunflower Lanyard – before you travel

If you, or someone you are caring for has a disability that may not be immediately apparent, the Sunflower Lanyard acts as a discreet sign for staff that additional support or assistance may be required. The use of the lanyard is voluntary and details of the disability are not needed. If you need special assistance, this should still be highlighted to us during the booking process.


We are proud to be the first within the ferry sector to launch this scheme. Initially the lanyards will be available on our North Sea routes. We are hoping this will encourage other providers to follow suit and help support their customers. We are passionate about our customer’s experience and providing inclusive transport, we understand travel and unfamiliar surroundings can present challenges for some of our customers.


If you wish to request a lanyard before travel, you can contact us by email on travelassistance@poferries.com. A lanyard will then be posted to you within 7 days.
Additionally you have the option of collecting a lanyard on your day of travel, this can be requested when you check in for your sailing or from our reception desk on board.

 

10. Formal complaints

To make a formal complaint please contact Sian Gray, P&O Ferries Complaint Manager. You can find out more about our complaints policy here.