Our corporate policies and commitments

Updated: Thu 18 Jul 2024

We know that our customers love to sail with us but that they also have concerns about issues such as their privacy and security, their rights when they make purchases with us, the health and wellbeing of their families and pets while on board as well as our commitment to grow our ferry company in a responsible way towards the environment. To ensure we address these issues we’ve outlined our key policies below. If you would like further information please click on the relevant link for more details.

1. Company Employer Policies

Bribery Act Statement

P&O Ferries is committed to carrying out its business in a fair, honest and open manner.

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Modern Slavery Act Statement

We are committed to zero tolerance of any form of slavery, human trafficking or child labour and to uphold the following principles within our business.

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2. Code of Conduct

We are committed to ensuring all passengers and staff can enjoy travelling on our services.

Our Conduct Guidelines are straightforward and are based on showing respect for others and behaving responsibly at all times.

You can download our Code of Conduct via the link below.

Download our Code of Conduct.

3. Complaints Policies

P&O Ferries Complaints Policy

If you are unhappy with any element of the service we provide and wish to make a complaint, P&O Ferries is happy to assist you with this. In order to register your complaint please read our policy for instructions on how to proceed.

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4. Digital Browsing Policies

P&O Ferries Privacy Policy

Why we use cookies and what they mean to you.

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5. Whistleblowing Hotline

The Whistleblowing Hotline is a mechanism to provide all our Stakeholders with the confidence and means to raise concerns regarding any wrongdoing they observe, knowing that their concerns will be dealt with effectively, confidentiality and consistently.  Get in touch