Accessibility

 
Accessibility on our Hull to Rotterdam route.

 

At P&O Ferries we want to deliver a stress-free and enjoyable journey when you travel from Hull to Rotterdam with us. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

 

We have included some helpful information below, from booking your sailing to boarding the ship, that we hope you find useful. Should you not find the information you are looking for or have a query relating to travelling with a disability that has not been answered, please contact our friendly customer service team via the email below and they will happily assist you with your query.

 

Customer Service Email: customer.services@poferries.com

 

Man in wheelchair with his assistance dog

The terminal buildings at the port of Hull are connected to the ships by a walkway, therefore there are no courtesy buses or mobility buses required to get from the terminal building to the ferry. 

There are lifts located throughout the terminal building for access to the upper floors. 

Disabled access and facilities are available in the terminal. Disabled parking is also available at the port.

For more details about the port of Hull, including how to get to the port, visit our port page.

 

Our ships and facilities on the Hull to Rotterdam route are fully accessible for wheelchair users. We also have a number of accessible cabins, details of which can be found further down the page.

There are lifts available to all passenger decks, so passengers with limited mobility can move freely throughout the ship during the crossing. Anyone requiring the use of a wheelchair on board can request this at check-in. Subject to availability.

Lift dimensions are as follows:

Lift doors = 94cm / 37” wide

Lift = 140cm / 54” deep

For any passengers with a visual impairment, if required our staff on-board will be happy to provide an orientation tour or accompany passengers to different areas of the ship.

If you or someone you are travelling with has a hearing impairment, please make yourself known to the staff at reception on-board. This will allow our staff to ensure you receive all important announcements made in your preferred format. Induction loops are unavailable on this route.

We will endeavor to accommodate any special requirements, such as parking near a lift, as well as any other special requirements to make your journey an enjoyable overnight experience. Please inform us when making your booking if you or your passengers require any special assistance and we can make the necessary arrangements for you.

Disabled toilets can be found on all decks of the ships, please visit our ships pages via the links below for individual deck plans.

Pride of Hull

Pride of Rotterdam

Our North Sea ships that sail overnight from Hull to Rotterdam have a range of wheelchair accessible cabins, providing step free access into the shower and plenty of space for you relax in.

Cabins that are not adapted for wheelchairs have narrow doorways and a step into the bathroom.

Find out more by visiting our Accessible Cabins page.

How to book:

Accessible Cabins can be booked via the Add Ons page during your booking, when selecting your cabin type.

 

If you or a member of your group are travelling with a registered assistance dog, including guide dogs, please ensure you notify us at the time of booking.

You must ensure that your dog complies with the Pet Travel Scheme, in order to travel. Find out more about travelling with a pet, or read the government's advice.

All assistance dogs should be wearing their working jackets or lead slips, so that they are easily identifiable as an assistance dog. 

All assistance dogs are permitted to travel within the passenger areas on board, including restaurants and bars, so rest assured you can enjoy all our facilities on board.

Assistance dogs are welcome in any of our cabins.

At P&O Ferries we want to deliver a stress-free and enjoyable experience. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

We offer a range of channels to make a reservation with us, via our website, telephone, SMS text messaging and in person at one of our Ferry Terminals. 

To enable us to make the necessary arrangements and confirm to our customers that we are able to provide the assistance needed, we request that we are notified 48 hours prior to departure, to ensure we have the right help and equipment ready. If special assistance is not pre booked, we will do our best to accommodate passenger needs however this is not guaranteed. For reservations made through a third party, assistance should be communicated and this will be passed over to us.

Special assistance can be selected when making your booking via our website, by using the drop down menu on the passenger page in our fare finder.

Book your sailing to Holland here.


If you, or someone you are caring for has a disability that may not be immediately apparent, the Sunflower Lanyard acts as a discreet sign for staff that additional support or assistance may be required.

The use of the lanyard is voluntary and details of the disability are not needed. If you need special assistance, this should still be highlighted to us during the booking process.

We are proud to be the first within the ferry sector to launch this scheme, and the lanyards are now available on our North Sea, Dover to Calais, and Larne to Cairnryan routes. We are hoping this will encourage other providers to follow suit and help support their customers. We are passionate about our customer’s experience and providing inclusive transport, we understand travel and unfamiliar surroundings can present challenges for some of our customers.

If you wish to request a lanyard before travel, you can contact us by email on travelassistance@poferries.com. A lanyard will then be posted to you within 7 days.

Additionally you have the option of collecting a lanyard on your day of travel, this can be requested when you check in for your sailing or from our reception desk on board.

At P&O Ferries we want to deliver a stress-free and enjoyable journey. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

Download our Quality Standards Accessible Travel policy for more information on accessibility throughout our routes, using the link below.

Download our Quality Standards document.

Man in wheelchair with his assistance dog
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