Accessibility

 
Accessibility on our Dover to Calais route.

 

At P&O Ferries we want to deliver a stress-free and enjoyable journey when you travel from Dover to Calais with us. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

 

We have included some helpful information below, from booking your sailing to boarding the ship, that we hope you find useful. Should you not find the information you are looking for or have a query relating to travelling with a disability that has not been answered, please contact our friendly customer service team via the email below and they will happily assist you with your query.

 

Please note: Our Dover to Calais foot passenger service is currently unsuitable for those with reduced mobility. We apologise in advance for any inconvenience this may cause.

 

Customer Service Email: customer.services@poferries.com

 

Man in wheelchair with his assistance dog

The port of Dover has three terminal buildings. Facilities include currency services, toilets, cash point, vending machines and free Wi-Fi access, as well as food and drink outlets. 

Unisex, disabled rest room facilities are available in various locations throughout the Ferry Terminal. Wheelchair-friendly ramps are also fitted on all split-level buildings and walkways.

Induction loops to amplify announcements or conversations for passengers wearing hearing aids are available within the main passenger buildings.

You can find out more about our ports by visiting our port pages.

All our Dover to Calais ferries are accessible for manual and electric wheelchair-bound passengers and there are lifts available to all passenger decks, so passengers with limited mobility can move freely throughout the ship during the crossing*. Anyone requiring the use of a wheelchair on board can request this at check-in.

For any passengers with a visual impairment, if required our staff on-board will be happy to provide an orientation tour or accompany passengers to different areas of the ship. If you or someone you are travelling with has a hearing impairment, please make yourself known to the staff at reception on-board. This will allow our staff to ensure you receive all important announcements made in your preferred format.

We will endeavor to accommodate any special requirements, such as parking near a lift or a mobility bus for foot passengers, as well as any other special requirements to make your journey an enjoyable experience. Please inform us when making your booking if you or your passengers require any special assistance and we can make the necessary arrangements for you.

Disabled toilets can be found on all decks of the ships, please visit our ships pages via the links below for individual deck plans.

Spirit of Britain

Spirit of France

Pride of Kent

Pride of Canterbury

Pride of Burgundy

*Please note, there is limited outside space.

If you or a member of your group are travelling with a registered assistance dog, including guide dogs and emotional support dogs, please ensure you notify us at the time of booking.

You must ensure that your dog complies with the Pet Travel Scheme, in order to travel. Find out more about travelling with a pet, or read the government's advice.

All assistance dogs should be wearing their working jackets or lead slips, so that they are easily identifiable as an assistance dog. 

All assistance dogs are permitted to travel within the passenger areas on board, including restaurants and bars, so rest assured you can enjoy all our facilities on board.

 

At P&O Ferries we want to deliver a stress-free and enjoyable journey. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

We offer a range of channels to make a reservation with us, via our website, telephone, SMS text messaging and in person at one of our Ferry Terminals. 

To enable us to make the necessary arrangements and confirm to our customers that we are able to provide the assistance needed, we request that we are notified 48 hours prior to departure, to ensure we have the right help and equipment ready. If special assistance is not pre booked, we will do our best to accommodate passenger needs however this is not guaranteed. For reservations made through a third party, assistance should be communicated and this will be passed over to us.

Special assistance can be selected when making your booking via our website, by using the drop down menu on the passenger page in our fare finder.

Book your sailing to France here.


At P&O Ferries we want to deliver a stress-free and enjoyable journey. We are committed to providing assistance, where possible, to make our services accessible and easy to use.

Download our Quality Standards Accessible Travel policy for more information on accessibility throughout our routes, using the link below.

Download our Quality Standards document.

Man in wheelchair with his assistance dog